Job Title: OSS Support Engineer
Job Family: Services – NW Operations
Job Specialty: Telecommunications
General purpose
To assist in managing customer projects; practice project management tasks.
Main Responsibility Area
Assists in project management tasks. Plans and manages execution of part of the project or sub project. Ensures that all project milestones are met in own responsibility area by using global processes, tools and interfaces.
Individual portfolio
Typically 1-2 years relevant experience, fully competent. Uses functionally specific knowledge.
Environment
Performs day-to-day activates to meet departmental/project objectives. Requires immoderate supervision. Applies commonly recognized concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas.
Scope
Individual Contributor¤ Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. ¤ Managerial/Supervisory¤ May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work.
Impact
Impact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact.
Qualifications
Main Purpose of Role:
OSS Administrator to provide management of OSS (Huawei, Ericsson) user accounts and the maintenance and upgrades of the OSS SW/HW and associated networks, e.g. DCN.
End to end responsibility for the physical and logical security of the Network, OSS and Infrastructure in accordance with the Customer and NSN security policies.
Main Responsibility Areas:
a. Operate and Maintain OSS
b. Backup procedures
c. execute OSS upgrades with support from Vendor 3rd Level support and propose acceptance to OSS upgrades and updates
d. OSS User Management
e. Execute and strictly follow Security policies OSS User Management from Customer
f. OSS Performance and capabilities monitoring, Configuration of OSS
Other tasks:
a. Identifies and sets up levels of access to OSS for users
b. Creates and removes users for all OSS applicable
c. Maintains OSS user profiles and access rights
d. Supports organization on user access matters
e. Ensures Resolution of OSS Platform and DCN problems
f. Ensures availability & performance of OSS/DCN
g. Ensures maintenance of OSS/DCN servers, workstations and firewalls
h. Ensures availability of OSS SW backups
i. Supports development of the OSS architecture
j. Network Security Monitoring
k. Supports security policy administration
Key Competencies:
a. Huawei/Ericsson - OSS Administration
b. IT
c. Network Operations Understanding
d. Managed Services Operations Model
e. Communication
f. Team work
Key Interfaces:
a. Fault Management
b. Configuration Management
c. Customer Security of information department
d. Customer Network Operations team
e. Customer System Administration
f. Technical Support (tier 2 and 3)
Job fNokia NW Operations & Maintenance
Primary LocationMiddle East & Africa-Tanzania, United Republic of-Tanzania, United Republic of-Dar es Salaam
Schedule Full-time
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